Clarified and Streamlined Processes at Publishing Material Distributor

The new CEO wanted a clear picture of his supply chain/procurement and identified the customer service process as radically different between representatives with opportunities to reduce waste.

Passwall Solutions mapped the supply chain, contracts, and supplier relationships using the Supply Chain 360 Assessment before launching into any reforms or changes. The CEO was able to move forward with that clear picture of his supply chain and start tackling difficult supplier relationships alongside his existing team. Next we process-mapped their customer service team’s daily activities from billing to quoting to order entry and scheduling. Through mapping these processes, we generated more than thirty concrete improvements to streamline, reduce paper usage, increase value-added activities, and spread the use of best practices.

Tools: Process Mapping, Supply Chain Cycle Framework