Tag: Customer Service
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The Do’s and Don’ts of Attending Internal Customer Staff Meetings
As a supply chain professional, it’s incredibly easy to fall into the “they vs. we” trap. “They” are the internal customer, the engineer, the end user, the operations team. “We” are the procurement, supply chain, or logistics team. While there are many ways to start shifting this mentality and start healing the rift between supply… Read more
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Supply Chain Structure: One Central Team or Decentralized Services?
Recently we’ve been talking about which C-suite role a supply chain team reports to, both the more common executive leaders and the less common ones. So today we’re going to talk a bit about the structure of a supply chain team in an organization. In particular, we’ll cover four structures: No formal supply chain, decentralized,… Read more